Legal
Privacy Policy
Last updated: October 8, 2026
1. Introduction
EL BALCON DE LAS AMERICAS II, INC ("we", "us", "our") operates elbalcondelasamericas.com and our catering website catering.balconamericas.com. This Privacy Policy explains what data we collect, how we use it, and with whom we share it.
2. Information We Collect
We collect information you provide (name, email, delivery address, phone number) and automatic information (IP address, browser, pages visited) through cookies.
3. How We Use Information
To process orders, provide customer care, deliver and cater orders, manage reservations, and send service and order notifications.
4. Mobile Text Messaging (SMS): Important
- By opting in, you agree to receive text messages from El Balcón de las Américas related to order confirmations and status, pickup/delivery updates, reservations, catering, and customer care.
- Message frequency varies (typically up to 4 messages per month).
- Message and data rates may apply, depending on your carrier.
- You can cancel at any time by replying STOP. You will receive a confirmation message.
- Reply HELP for help or contact us at contact@elbalcondelasamericas.com.
- Neither the carriers nor we are liable for delayed or undelivered messages.
- Some messages may include embedded links (e.g., to your order or our menu).
- Consent / Opt-in: consumers opt in by checking an optional consent checkbox at checkout on our catering website catering.balconamericas.com (unchecked by default), or by texting the keyword JOIN to +1 757 979 6863. Consent is not a condition of any purchase.
- We may also send work-related notifications to our employees based on their employment relationship.
- Minimum age: 18 years.
5. Information Sharing
We do not sell your data. We do not share your mobile information (phone numbers, opt-in data, or consent) with any third parties or affiliates for marketing or promotional purposes. We only share data with service providers that help us operate (e.g., payment processors, delivery platforms, and messaging providers) under confidentiality obligations.
6. Cookies
We use cookies to improve your experience; you can disable them in your browser.
7. Data Retention and Security
We retain your data as long as necessary and apply reasonable security measures.
8. Your Rights
You may request access, correction, or deletion by writing to contact@elbalcondelasamericas.com.
9. Children
We do not knowingly collect data from anyone under 18.
10. Changes
Any changes will be posted on this page.
11. Contact
EL BALCON DE LAS AMERICAS II, INC
1441 North State Road 7, Margate, FL 33063, USA
+1 888 407 1146
contact@elbalcondelasamericas.com